How Can I Be Referral Worthy?
It's a known fact that according to the NAR, 73% of all clients are received by agents - by referral, directly knowing the agent, word of mouth or repeat business. Many agents think that if they hold out the right "reward", have the latest and greatest blog, or best Facebook posts people will come running after them.
No One Will Refer You If YOU Are Not Worthy
Getting a referral from customers is like when you go and watch a great movie. Once you come out of the movie theatre the very first thing that you will do is run and tell someone how great it was. Then what does that person do, well they go and see the movie. That one exchange just placed more money in the film maker's pockets, no different in the Real Estate market. Bottom line is people buy with trust regardless if that trust is personal trust, or trust through the experience of someone else.
How Can I Be Referral Worthy?
The very first thing you should do once you are aware of the referral is to call or email the person that referred your services. Agents are very busy and many will not take the 5-10 minutes to reach out to the person and thank them. But if you really want to stand out, you can take some additional steps to really impress them and leave a lasting impression:
- You could donate to their favorite charity.
- Give a gift certificate or a gift card.
- Find a way to support their business if they are a business owner.
- Free coffee
- Movie Tickets
That's Great, But How Can I Real Stand Out?
Doing those things listed above are great when you got a solid referral, which will give them a reason to refer more customers in your direction. There is however a solution that you can really WOW the customer with something new in the Real Estate industry.
5Linx provides a way for Real Estate agents to increase their earning potential with every home sold. The real estate agent will add the provided solution to their business without changing their normal routine. Would it not be great for you the agent to get a customer into the home of their dreams, then with a one-stop shop service activate their essential services? This includes, internet, phone, electricity, gas, cable, home security and much more? This is the next level service that I strongly feel that every agent should have today, but will have in the very near future.
Take Away Steps:
- Provide great service.
- Get referrals
- Thank your referrals
- Support them as well.
To your success,
Eric Pannell
P.S. If you want more information how Pannell Partners can help you Real Estate agency with providing exceptional service to your clients contact us here. We take pride in helping Real Estate agencies with customer service best practices and marketing.
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How Customer Service Leaves a Lasting Impression